Programs Available for Adults & Professionals

In social and business environments, etiquette is simply another tool that you need. While etiquette alone won't get you everywhere, it will give you that extra edge that will make the difference between you and the other person. The International School of Protocol®, provides business etiquette and protocol training to businesses, corporations, colleges, schools, teachers, professional or civic groups, and individuals throughout North America and worldwide. These programs are informative, interactive programs and are tailored to meet the needs of a group or an individual.  Learn more about our program designed to insure that your employees are offering the highest level of Customer Service.

Professional Image

  • Eye Contact
  • Body Language
  • Professional Attire
  • Industry Attire Expectations
  • Levels of Business Casual Dress
  • Understanding Business Casual vs. Leisure Casual
  • Accessories
  • Attention to Detail
  • Voice
  • Grooming
  • Handshaking

Interviewing Skills

  • Pre-interview Preparation
  • Effective Resumes
  • Interview Dress and Appearance
  • Entrances and Departures
  • The Best Interview Attitude
  • Nonverbal Communication
  • Interview Questions and Answers
  • Mock Interviews
  • After Interview Follow-up

Professionalism, Civility, and Business Etiquette

  • Greeting People
  • Proper Introductions
  • Acts of Kindness and Respect
  • Conducting Meetings with Clients and Vendors
  • Powerful First Impressions
  • Conversation Skills
  • Interpersonal Communication
  • Nonverbal Communication
  • Working Effectively with People
  • Courteous Treatment of Guests
  • Personal and Professional Space
  • Entering Elevators, Walking through Doorways, and More
  • Projecting a Positive Attitude
  • Projecting a Professional Image
  • Acting as a Company Representative
  • When to Sit or Stand
  • Public Speaking
  • Presentation Skills
  • Telephone/Cell Phone/PDA Etiquette
  • Written Correspondence Etiquette
  • E-Mail Etiquette

Conversation, Networking and Mingling Skills

  • Topics for Conversation
  • Establishing Your Presence
  • Using Your Contacts
  • Making Connections
  • Meeting People
  • Wearing a Name Badge
  • Initial Interactions
  • Setting Goals
  • Starting, Continuing, and Ending Conversations
  • Remembering Names
  • Business Card Etiquette
  • Conversation Taboos
  • After Event Follow Up

Dining Etiquette

  • American and Continental Styles of Dining
  • Napkin Know-How
  • Eating Various Foods
  • Hosting an Event
  • Place Setting Smarts
  • Proper Seating
  • Being a Good Guest
  • Handling Unexpected Situations
  • Taking a Client to Dine
  • Conversation at the Table
  • Toasting
  • Treatment of Wait Staff
  • Dining Faux Pas

Customer Service

  • Attitude is #1
  • Dressing the Part
  • Appropriate Greetings
  • Verbal and Nonverbal Communication Skills
  • Customer Relations
  • Listening Skills
  • Professional Courtesy
  • Dealing with Difficult Customers
  • Handling the Smallest Details
  • Teamwork

Sample programs include:

Fabulous First Impressions - First impressions really do last a lifetime! Understand the importance of image, and master the art of nonverbal communication, conversation, introductions, handshaking, and greetings. 

Communication Savvy - Strengthen your communication skills. Learn the keys to effective listening, telephone techniques, and the use of e-mail and other electronic communication. Discover how to write thank you's that people remember. (This workshop can also include initial greetings and introductions. 

Interviewing Skills - Learn the keys to a successful interview, from creating a fantastic first impression, to knowing how to use the most effective verbal and nonverbal communication. Discover the keys to preparation for the interview and the importance of an effective follow-up. 

International Etiquette - Learn the importance of understanding and adapting to the etiquette of a particular culture. This will include greetings, gift giving, conversation, table manners, business practices, and dress. Discussion will include the differences between U.S. and other countries' customs with regard to such issues as punctuality, hierarchy, and gestures.

Dress for the Professional - What does your clothing say about you? Know how to select a wardrobe that will best suit a professional image from casual dress to the most formal attire. Understand the messages you send with grooming, color, accessories, and shoes.

Maintaining a Professional Image in a Business Casual Environment - Take control of the impression you make on others! Learn how casual dress is not the same as "crummy" or "Saturday casual." Understand how to present a professional image including dress and demeanor to command respect in the business environment.

Better Business Writing - Now, more than ever, business people are inundated with written communication---faxes, letters, e-mail, memos, reports, documents and more! Learn the tips to making sure your correspondence is the one that gets read! Discover how to sharpen your business writing skills so that the message you write gets you the reaction you want.

Mingle, Mingle - First impressions really do last a lifetime! Participants will learn the art of making a successful entrance and working a room. Focus will be upon initiating a conversation, appropriate topics for small talk and overcoming "mingle-phobia." Learn how to create the most effective initial impression through proper handshaking, eye contact, introductions and appropriate nonverbal communication. Finally, where would a successful mingling event be without teaching participants the etiquette of a graceful escape.

Effective Networking - Learn how to make the most of your opportunities. Whether it is planning beforehand or knowing the appropriate behavior during the event, participants will focus upon the secrets to successful networking. Participants will discuss the best places to network and how to make networking a win-win proposition.

Dining Decorum - Be confident in any dining situation, whether with friends or business associates. Learn the proper use of utensils, American and Continental styles of dining, and other dining do's and don'ts. Impress the most important of clients and focus on making the sale instead of which fork to use.

Maintaining a Professional Image - Actions speak louder than words. Everything you do and say creates an impression that others have of you. It is important that you maintain control of this impression. By focusing on civility, dress, body language and other aspects of your image, you will be sure to always put your best foot forward.

Business Tea for the Professional - In the fast paced world in which we live, learning to conduct business over a quiet cup of tea and simple food, brings civility back to the business world. Think about the impression you will create when you suggest meeting for tea and skipping the noisy and busy lunch meeting. Learn the how's and why's of this custom that is catching hold in other metropolitan areas.

Dining Savvy Through the Ages - Ever wonder why when we set the table the forks go on the left and the knives and spoons go on the right? For the last hundred years dining customs have changed little and many of our customs actually date back hundreds of years. Learn the answer to this and other place setting questions along with many other interesting facts as they relate to how we behave at the table.

Hidden Messages: Body Talk - Are you sure you're always putting your best foot forward? Take control of the image you present to others. Discover the secrets of nonverbal communication and successful dressing. Learn what qualifies as professional dress for the office as well as the difference between Saturday casual and business casual. The course is a necessity for men and women who want to learn how body and dress impact communication and how to be sensitive to cross-cultural differences in nonverbal communication.

Public Speaking for the Professional - Public speakers are made, not born. Learn how to deliver speeches for maximum impact. This program gives pointers for overcoming anxieties, organizing materials, using audiovisual aids, as well as strategies for getting and keeping the attention of the audience. Practice using the voice and body effectively as you create and deliver speeches for various special occasions.

International Savvy: Learning the Art of Cross Cultural Communication - The need and opportunities for Americans to travel abroad and for visitors from overseas to travel in America are even more important in the world we live in today. Each traveler or host needs to be sensitive to incoming and outgoing messages about cultural differences and nuances. Learn appropriate verbal and nonverbal communication as a host for international guests or as a guest in another country.

Customer Intimacy : Relationship building is the key to a successful sales strategy.  Focusing on transactions may bring in sales in the short term, but the best way to ensure future sales is to understand what is meant by customer intimacy.  Knowing how to build relationships and how to determine the appropriate image to present will translate into increased sales.  Make sure that your sales team is using all the tools it needs to excel.

Civil Society : We all lead such fast paced lives these days, that we sometimes forget the the people with whom we interact are still the most important aspect of everything we do.  This program focuses on what we can do to bring back this focus and to make the work environment a place where we treat each other with respect, that is, we treat each other as we would like to be treated.  This program, as with all our programs, can be customized to deal with specific issues that an organization sees among its employees. 


Call 1.410.832.7555 to let us develop a program that meets your needs.

View and download our brochure