The International School of Protocol's training for at-risk youth and youth in outreach programs focuses upon developing skills to encourage and reinforce appropriate social and communication skills. These programs involve hands-on participation through a variety of role playing activities. The programs help the participants acquire confidence and build their self-esteem by teaching them how to recognize and apply appropriate social and communication skills, while making them aware of how their behavior affects others in social, academic and work related environments. These skills are important in helping individuals build and maintain satisfactory relationships with teachers, coworkers, family members and peers. Ultimately, these skills will enable these participants to feel comfortable in a variety of social situations.

Sample Programs

Restaurant / Dining Etiquette - Students will acquire dining skills by participating in hands-on learning which explores the following:

• Appropriate Behavior at the Table
• Mealtime Conversation
• Handling Utensils and Eating Various Food
• Proper use of the Napkins, Glassware and Dishes
• How and When to Enter and Exit the Table
• How to Seat a Girl or Woman
• Giving Toasts and Responding to Toasts
• Host and Guest Behaviors
• How to Set the Table

Etiquette of Public Places - Students will learn the decorum for public places including:

• Correct Behavior for Entering and Exiting Elevators, Escalators, Rooms and Buildings
• Appropriate On-The-Street Behavior
• Etiquette for Movies and Theatre
• Proper Behavior on Public Transportation
• Gallant Gentlemanly Behaviors
• Acts of Kindness and Respect
• Helping Behaviors
• Appropriate Social Conduct when Shopping
• Etiquette for Libraries and Museums
• Etiquette as a Fan at a Sporting Event

Interviewing & On the Job Etiquette - Students will participate in mock job and school interviews and will understand and apply the following:

• Proper Grooming
• Dress for Success
• Keys to Making an Effective First Impression
• Rules for Sitting, Standing and Shaking Hands
• Appropriate Departures
• Ways to Follow-up After an Interview

Communication Etiquette - Students will have opportunities to learn communication skills, with a focus upon:

• Proper Greetings and Introductions
• Effective Conversation Skills
• Listening Skills
• Use of Compliments
• Eye Contact and other Nonverbal Communication Skills
• Public Speaking Skills
• Telephone Etiquette
• Acts of Kindness and Respect
• Social Pleasantries
• Keys to Effective Thank You Notes

Email or call 1.410.832.7555 to let us develop a program that meets your needs.